Student Responsibilities

At Eden LMS e-Learning Platform by Onshift Education (RTO: 41304), we are committed to providing a high-quality learning experience while ensuring a safe and respectful environment. As a student, you have rights and responsibilities that guide your conduct and participation in our programs.

Know Your Rights and Responsibilities

You will be informed of your rights and responsibilities at the start of your course and through our Student Handbook. These include:

• Right to Quality Education: Expect education and training that meet Australian Skills Quality Authority (ASQA) standards and relevant contractual requirements.
• Right to Privacy: Be informed about how your personal information is collected, used, and protected.
• Right to Feedback: Access mechanisms for providing feedback and lodging complaints.

Your Responsibilities

As a student, you are expected to:

• Actively Participate: Engage in all course activities, discussions, and assessments to enhance your learning experience.
• Adhere to Policies: Follow all Eden LMS policies, including the Code of Conduct, which ensures a respectful and productive learning environment.
• Communicate Respectfully: Treat fellow students, staff, and instructors with respect and professionalism, promoting a positive community for all.

Your Work Placement Responsibilities

For courses that include a work placement component:

• Comply with Host Requirements: Follow the rules and regulations of the host organization where you are placed.
• Report Issues: Notify Eden LMS promptly of any issues or concerns encountered during your work placement to ensure timely support and resolution.

Enrolment/Subscription Notices

Enrolment Information

To access Eden Work Packs, Eden Unlimited, RPL Kits, and Full Qualifications on Eden LMS, you must:

1. Complete Subscription Form: Accurately provide all required details, including a valid payment method.
2. Access Courseware: You can access course materials relevant to your subscription at any time while your subscription is active.
3. Enrol & Pay: Enrolment is confirmed upon submission of your final assessment for each unit and successful payment of associated fees. Your student record will then be updated with all relevant study information.

Your enrolment is subject to our terms and conditions and the course prerequisites.

Student Privacy, Enrolment Notices & Subscriptions

By subscribing and enrolling in our courses, you agree to abide by all Eden LMS policies and acknowledge that your personal information will be managed according to our Privacy Policy. This includes information such as your name, Unique Student Identifier (USI), contact details, and study outcomes.

Learner Portal Access

The Eden LMS Learner Portal allows you to:

• Access Study Records: View your current and past study records and results.
• Update Information: Check and update your contact details.
• Request Documents: Obtain official transcripts and other documentation as needed.

Log in with the username and password provided upon subscription. Should your subscription lapse, your profile and submissions will be stored for 12 months, allowing you to reactivate your account without starting over.

Assessment Appeals

If you wish to appeal an assessment result:

1. Initial Contact: Discuss your concerns directly with your instructor to seek clarification and resolution.
2. Formal Appeal: If unresolved, complete the Assessment Appeals Form available on the Eden LMS portal and submit it as instructed.

Making a Complaint

To file a complaint:

1. Report Issues: Speak to any Eden LMS employee or submit your complaint via the online complaint form.
2. Confidential Handling: All complaints are handled confidentially and promptly to ensure fair resolution.

Privacy and Personal Information

Eden LMS collects, stores, and uses personal information in accordance with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002. This includes:

• Managing Enrolment: Handling your course enrolment and maintaining accurate learning records.
• Communication: Using your information to communicate updates, assessments, and support services.

Consent to Information Disclosure

By enrolling, you consent to the collection, use, and disclosure of your personal information for course administration and compliance with relevant legislation. Information may be shared with government agencies for training evaluation and eligibility determination.

Consumer Protection

Eden LMS is dedicated to providing a safe and supportive educational environment. As a student, you have the right to:

• Quality Education: Receive training consistent with ASQA standards and 
• Privacy: Be informed about how your personal information is managed.
• Feedback: Utilize our complaints and feedback mechanisms to address any concerns.

You are responsible for providing accurate information and adhering to ethical behavior in all aspects of your studies.

Anti-Discrimination

Eden LMS is committed to providing an inclusive environment free from discrimination based on age, carer’s responsibilities, disability, or other protected grounds. Discrimination is unlawful, and any incidents should be reported promptly to ensure a respectful learning environment for all.

Plagiarism/Cheating Policy

Commitment to Academic Integrity

We uphold the highest standards of academic integrity, promoting honesty and responsibility in all assessments.

Definition of Plagiarism and Cheating

• Plagiarism: Presenting someone else’s work, ideas, or expressions as your own without proper acknowledgment.
• Cheating: Any dishonest practice used to gain an unfair advantage in assessments, including unauthorized collaboration or use of prohibited materials.

Prohibited Practices

• Submitting work that is not your own.
• Copying or paraphrasing content without proper citation.
• Using unauthorized materials during assessments.
• Engaging in impersonation or unauthorized collaboration.

Detection and Monitoring

All assessments may be subject to plagiarism detection software and monitoring. Suspected cases will be reviewed thoroughly.

Consequences of Plagiarism and Cheating

• First Offense: Formal warning and requirement to redo the assessment.
• Repeated Offenses: Possible academic penalties, including failing the assessment, course withdrawal, or expulsion.

Support and Resources

Students are encouraged to seek guidance on proper citation practices and academic integrity. Resources on academic writing and avoiding plagiarism are available.

Reporting and Appeals

Report any suspected plagiarism or cheating to the course coordinator. You have the right to appeal decisions related to academic misconduct allegations.

Commitment to Fairness

We strive to ensure that all students are assessed fairly and equitably, with integrity and respect for the academic process.

Practical Submission

Practical tasks are crucial for demonstrating skills in real-world scenarios. Safety and proper documentation are paramount:

Safety-First Approach

Safety is a priority. All practical activities must be performed with rigorous attention to safety protocols to protect yourself and others.

Ensuring Safe Task Performance

• Preparation: Understand task requirements and safety protocols. Review training materials.
• Safety Equipment: Use required Personal Protective Equipment (PPE) correctly.
• Environment Assessment: Inspect and mitigate potential hazards in the work area.

Seeking Guidance

• Workplace Mentor: Consult mentors or supervisors for safe practices.
• Trainer Support: Reach out to trainers for task procedures and equipment usage guidance.

Documentation of Safety Measures

• Safety Checklist: Document hazards and safety measures before starting tasks.
• Risk Assessment Report: Include task description, hazards, safety measures, and emergency procedures.

Video Submission Requirements

• Clear Documentation: Record the task, showing PPE usage, safe techniques, and work environment.
• Detailed Explanation: Explain safety measures implemented during the task.
• File Submission: Submit videos and documents through the designated portal.

Review and Feedback

• Assessment Criteria: Evaluated on task performance, safety adherence, and documentation thoroughness.
• Constructive Feedback: Provided on practical skills and safety compliance.

Support and Assistance

• Continuous Support: Available from mentors and trainers for safety and task performance.
• Additional Resources: Access to materials and technical assistance for practical activities.

Commitment to Safe Learning

Eden LMS fosters a safe learning environment for practical skill development, preparing students for real-world tasks competently and safely.

Documents for Verification

To receive certification for work completed on Eden LMS:

1. Upload Identification: Provide 100 points of ID in your learner profile.
2. Verification Mechanisms: ID validation through:
   • ID Verify Application
   • Random ID Audits
   • Face-to-Face Verification with a Workplace Mentor or Trainer at an approved Eden LMS partner site.

Personal Information Privacy

Eden LMS e-Learning Platform by Onshift Education (RTO: 41304) is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Personal Information

We collect personal information to manage enrolment, provide educational services, and support your learning experience. This includes your name, contact details, date of birth, Unique Student Identifier (USI), and training outcomes. Sensitive information may be collected if necessary for specific course requirements.

Use of Personal Information

Your personal information is used to:

• Administer Courses: Deliver and manage educational programs and services.
• Communicate: Provide updates, assessments, and support.
• Comply with Reporting Obligations: Fulfill requirements to government authorities.

Disclosure of Personal Information

Personal information may be disclosed to:

• Government Agencies: For funding, compliance, and statistical analysis.
• Third-Party Service Providers: For operational support, in compliance with data protection standards.
• Relevant Authorities: In cases involving safety or legal compliance.

We ensure third parties adhere to privacy and confidentiality standards.

Access and Correction

You can access and request corrections to your personal information by contacting our privacy officer at [Insert Contact Information]. We respond in accordance with the Privacy Act.

Data Security

We implement security measures to protect your personal information from unauthorized access, including secure storage and encryption.

Retention and Disposal

Personal information is retained only as long as necessary or required by law. When no longer needed, it is securely disposed of or de-identified.

Consent

By enrolling, you consent to the collection, use, and disclosure of your personal information as described. For students under 18, consent must be provided by a parent or guardian.

Changes to Privacy Statement

This statement may be updated to reflect changes in practices or legal requirements. Significant updates will be communicated through our platform or email.