Privacy Policy

Eden Education's

1. Purpose

The purpose of this privacy policy is to:

Clearly communicate the personal information handling practices of Eden LMS e-Learning Platform by Onshift Education (RTO: 41304).
Provide a comprehensive understanding of the types of personal information that we hold and how individuals can access or correct this information.
Enhance transparency and compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Authorisation

Eden LMS complies with the Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles (APPs), which regulate the handling of personal information. This policy is authorized under the Privacy Act and aligns with the RTO Standards and VET Quality Framework requirements.

3. Definitions

3.1 Personal Information

Personal information is defined under the Privacy Act as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not. Examples include names, addresses, phone numbers, and email addresses.

3.2 Sensitive Information

Sensitive information includes:

Racial or ethnic origin
Political opinions
Membership of a political association
Religious beliefs or affiliations
Philosophical beliefs
Membership of a professional or trade association
Membership of a trade union
Sexual orientation or practices
Criminal record
Health information
Genetic information
Biometric information or templates

4. Collection

4.1 Solicited Information

Eden LMS collects personal information necessary for its functions, including:

Course enrolment and administration
Compliance with the National Vocational Education and Training Regulator Act 2011 (NVR Act) and the Education Services for Overseas Students Act 2000 (ESOS Act)
Corporate and human resource management

Personal information is typically collected directly from you or your authorized representative. We collect this information through forms, online systems, and interactions with our support services.

4.2 Unsolicited Information

In some cases, Eden LMS may receive personal information without having sought it. When this occurs, we will determine if the information is relevant to our functions. If not, we will destroy or de-identify the information in accordance with the Privacy Act.

5. Notification

5.1 Notifying the Individual at Collection

When collecting personal information directly, Eden LMS will take reasonable steps to notify you of:

Our contact details
The fact and circumstances of the collection
Whether the collection is required or authorized by law
The purposes of collection
The consequences if the information is not collected
Our usual disclosures of personal information
How to access and correct your personal information
How to make a privacy complaint
Whether we are likely to disclose personal information to overseas recipients, and if practicable, the countries where they are located

5.2 Notifying the Individual if Information is Collected from a Third Party

If we collect personal information from a third party, we will notify you of:

The fact that we have collected the information
The circumstances of the collection, including from whom the information was collected

6. Use and Disclosure of Personal Information

6.1 Primary Use

Eden LMS uses personal information primarily for:

Delivering educational programs and services
Managing enrolments and assessments
Fulfilling legal and regulatory obligations
Providing support and communication related to your course

6.2 Secondary Use

We may use or disclose personal information for secondary purposes if:

You have consented
The secondary use is related to the primary purpose and you would reasonably expect such use
Required or authorized by law

We may share personal information with:

Government authorities for compliance and reporting
Third-party providers supporting our operations
Occupational licensing bodies for certification and licensing

6.3 Disclosing Personal Information to Other Countries

Eden LMS does not typically disclose personal information to other countries. If required under cooperative arrangements with international bodies, we will take steps to ensure that the overseas recipient complies with Australian privacy standards.

7. Data Quality

Eden LMS takes reasonable steps to ensure the accuracy, completeness, and currency of the personal information we collect. We maintain and update personal information as necessary, or when advised by you of changes.

8. Data Security

We implement security measures to protect your personal information from:

Misuse
Interference
Loss
Unauthorized access
Modification or disclosure

Personal information that is no longer required is securely destroyed or deleted in accordance with our Records Management Policy and the Privacy Act.

9. Privacy Impact Assessments

For high privacy risk projects involving new or changed ways of handling personal information, Eden LMS conducts Privacy Impact Assessments (PIAs). PIAs identify potential privacy impacts and recommend measures to manage, minimize, or eliminate those impacts.

10. Access and Correction

10.1 Access and Correction under the Privacy Act

You have the right to request access to personal information that we hold about you. You can also request corrections if you believe the information is inaccurate, out-of-date, incomplete, or misleading. We will respond to these requests within 30 days and will not charge fees for access or correction requests.

10.2 Access, Amendment, or Annotation under the FOI Act

You may also request access, amendment, or annotation of your personal information under the Freedom of Information Act 1982 (FOI Act). We respond to these requests in accordance with the FOI Act, and you may seek an internal review or request the Australian Information Commissioner to review our decision.

11. Complaints

If you have concerns about how we handle your personal information or believe we have breached the Privacy Act or the APPs, you can lodge a complaint in writing. We will respond within 30 days. If you are not satisfied with our response, you can escalate the complaint to the Office of the Australian Information Commissioner (OAIC).

To lodge a complaint, refer to our Complaints Procedure.

12. Privacy Contact Officer

For questions or concerns about how we handle personal information, or to make requests for access or correction, contact:

Privacy Officer
Eden LMS e-Learning Platform by Onshift Education (RTO: 41304)

Phone: +64 22 052 3073
Email: [info@eden.edu.au]
Address: 2/30 Maddox St, Alexandria, Sydney, NSW

13. Review

This privacy policy is reviewed every two years or as required to ensure compliance with legislative changes and organizational practices.

14. Website Usage and Data Handling

14.1 Comments

When you leave comments on our site, we collect the data shown in the comments form, your IP address, and browser user agent string to help spam detection. Comments may be checked through an automated spam detection service.

14.2 Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

14.3 Cookies

Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Login Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Editing Cookies: If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

14.4 Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

14.5 Data Retention

Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
User Profiles: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

14.6 Rights Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

14.7 Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service. This helps us prevent spam and maintain the integrity of our website.

15. Who We Are

Eden LMS e-Learning Platform by Onshift Education (RTO: 41304) provides a comprehensive online learning environment designed to deliver high-quality educational experiences to students. Our website address is: https://eden.edu.au.

We are committed to protecting your privacy and managing your personal information responsibly. For further details, please refer to this privacy policy or contact our Privacy Officer.